Satisfaction Guarantee

Korean Consulting and Translation Service, Inc. is one of the few translation, interpreting, and consulting agencies in North America handling nothing but the Korean language. Out of that select number, we are the only company that offers such a solid guarantee to its customers.

Our Iron-Clad 100% Satisfaction Guarantee

We guarantee our quality with a trustworthy satisfaction guarantee. As translation is a professional service that involves a great deal of skilled discretion by our expert linguists, we make every effort to ensure your translation is not only “objectively” accurate – but also “subjectively” polished – in ways that will communicate your message properly.

If you find anything in our work that causes you even the slightest concern, we will gladly review the matter with you and set it right or patiently explain why it was already correct in the first place. If your concerns are related to subjective matters of style, word choice or formatting, we will also address those as necessary and work with you to prepare the document in a form that satisfies you.

We guarantee that you will have every opportunity to interact with us directly in order to answer all of your questions and concerns before you ultimately confirm the job. If you still feel that our efforts have not gotten you the final product you expected, we will discuss with you ways of resolving the matter, including paying to send the job to yet another proofreader, refunding your money in full or in part and/or other methods. Do not be fooled by guarantees that put a numerical value on slippery error ratios that really depend on many subjective judgments of “objective” matters. We aim not for 99% but for full 100% satisfaction on every job.

Rest assured that our guarantee matches the quality of work you can expect from us.

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